Returns & Exchanges

Due to the perishable nature of our small-batch nut buttery products, we are unable to accept physical returns once a package has left our facility. If your order arrives damaged or incorrect, please contact our support team within 7 days of delivery for a replacement or store credit.

Return Process

• 1.
  Inspect Your Shipment

  Upon arrival, please check your jars for any broken seals or shipping damage and take clear photos of the packaging and product if any issues are found.

• 2.
  Contact Support

  Email our customer service team with your order number and the photos of the affected items to initiate a claim for a refund or replacement.

• 3.
  Review Process

  Our quality assurance team will review your request within 48 hours to ensure it meets our freshness and safety standards for compensation.

• 4.
  Resolution

  Once approved, we will immediately process your replacement shipment or issue a credit to your original payment method, which typically appears within 5-7 business days.